Ordering intimates should not cost you your privacy. This explains exactly what we collect, why, and what we do not do with it.
You do not have an account
AVA has no sign-up, no login and no password. We never hold a password of yours, because there is not one to hold.
What we collect
- Your name — so the delivery reaches the right person.
- Your phone number — to confirm the order and to reach you on the day of delivery.
- Your delivery address — to deliver.
- What you ordered — so we can answer questions about it later and handle any return.
- If you pay online, the result of the payment — the amount, the method and SSLCommerz's transaction reference, so we can match it to your order and refund it if needed. Never your card number.
That is the whole list. We do not ask your age, your gender, your occupation or your income, and we do not ask for identification.
What stays in your own browser
Your bag, your wishlist and the list of orders shown under "My orders" are kept in your browser, not on our servers. We cannot see them. Clearing your browser data clears them, and they do not follow you to another device.
Your orders themselves are on our system, as any shop's records are, and stay reachable with your order number and phone.
Why we hold it
To deliver what you bought, to call you to confirm it, and to help you if something goes wrong. Nothing else.
Who else sees it
The delivery courier sees your name, address and phone, because they cannot deliver otherwise.
SSLCommerz, our payment gateway, receives your name, phone, address and the order amount when you choose to pay online, in order to process the payment. Your card or mobile-banking details are entered on SSLCommerz's secure page and are never sent to AVA.
We do not sell your details. We do not rent them, trade them, or pass them to advertisers or data brokers. We will disclose information only where the law of Bangladesh requires it.
How your parcel arrives
Plainly packed. Nothing on the outside says what is inside, or that it came from a lingerie brand.
How long we keep it
Order records are kept for two years from the date of the order, which covers returns, warranty questions and our own accounting. After that they are deleted.
What you can ask for
- A copy of what we hold about you.
- A correction, if something is wrong.
- Deletion, once any open order or return is settled.
Call us or write to us and we will do it. We may ask a question or two to be sure it is really you — that protection is for your benefit.
Security
Access to order records is limited to the AVA staff who need it to do their work. Online payments are handled entirely by SSLCommerz on its own secure page, so AVA never sees or stores card numbers, PINs or mobile-banking passwords.
Changes
If this policy changes we will update this page, and the date at the top will show when.
Asking us anything
If something here is unclear, or you want to know what we hold, reach us through our contact page.