We would rather you kept something because it fits than because returning it was difficult. If a piece is not right, this is how to put it right.
The short version
- Seven days from the day your parcel arrives.
- Unworn, unwashed, with tags attached and in its original packaging.
- Call us first — every return starts with a conversation.
- If the fault is ours, we cover the return delivery.
- Refunds within 7–10 working days of the returned piece reaching us and passing our check.
What can be returned
Intimates carry limits that most clothing does not, and they exist for hygiene rather than for our convenience.
Can be returned — nighties, tank tops, leggings, trousers and shorts, provided they are unworn, unwashed and still have their tags attached.
Cannot be returned — briefs, panties and bras once the sealed packaging has been opened. This is standard for intimate garments everywhere and is not a judgement about you. If the packaging is unopened and the piece is unworn, it can come back.
A piece that arrived faulty, damaged, or simply is not what you ordered can always be returned, whatever the category. That is our mistake, not yours.
How long you have
Seven days from delivery. Tell us within that time and we will arrange the return; after it we can only help with a manufacturing fault.
The condition it must be in
- Unworn and unwashed.
- Tags still attached.
- In the packaging it arrived in.
- No perfume, deodorant, make-up or other marks.
Trying something on to check the fit is expected. Wearing it out is not, and we can usually tell the difference.
How to start a return
- Call us with your order number — it is on your order confirmation and on the tracking page.
- Tell us what is wrong. A photograph helps if something arrived damaged.
- We will agree how the piece comes back: either we collect it, or you send it to us.
- Once it reaches us we check it, and then settle the return.
Who pays the return delivery
| Reason | Who pays |
|---|---|
| Faulty, damaged, or the wrong item sent | AVA |
| Wrong size, or you changed your mind | You |
The original delivery charge is refunded only where the fault was ours.
Refunds
Once a returned piece reaches us and passes our check, we refund you within 7–10 working days.
- Paid online (card, bKash, Nagad or other mobile banking, through SSLCommerz) — refunded to the same card or account you paid with. Your bank or wallet may take a few more days to show it.
- Paid cash on delivery — refunded by bKash or Nagad to the number you ordered with, or to another number you give us.
The refund is the price of the returned piece, plus the original delivery charge where the fault was ours.
You can also choose, instead of a refund:
- An exchange — a different size or colour, with any difference in price settled either way.
- A replacement — the same piece again.
- Store credit — held against your next order.
Cancelling an order
You can cancel any order before it is dispatched by calling us with your order number. If you paid online, the full amount, including delivery, is refunded to the card or account you paid with within 7–10 working days of the cancellation. An order that has already left us cannot be cancelled; it becomes a return instead.
If we cannot accept a return
If a piece comes back worn, washed, without tags, or outside the seven days, we will tell you why and send it back to you at our cost. We will not simply keep it.
Still unsure?
Ask before you order. We would far rather answer a question about sizing than arrange a return, and so would you.